Buy My Lunch - School Lunch Delivery
Open in the Buy My Lunch App
Privacy Policy for BuyMyLunch
Effective Date: 1 January 2025
1. Introduction
Welcome to BuyMyLunch. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services. We are committed to safeguarding your data and respecting your privacy in line with the General Data Protection Regulation (GDPR) and the Children’s Online Privacy Protection Act (COPPA).
2. Information We Collect
- Personal details: name, email address, phone number, student or school affiliation, and delivery address.
- Payment information: card details and transaction data, processed securely through third-party providers.
- Device data: IP address, browser type, device ID, and operating system.
- Usage data: interactions with the app, pages visited, and features used.
- Location data: collected only if you enable location services in the app.
3. How We Collect Information
We collect information when you register for an account, place or manage an order, contact customer support, or use features that require personal data such as delivery or notifications. We also use cookies and analytics tools to gather certain data automatically.
4. How We Use Information
- Operate and maintain the app.
- Process and deliver food orders.
- Communicate updates, offers, and promotional messages.
- Personalise your experience.
- Analyse performance and improve services.
- Enforce our Terms of Service and prevent fraud.
5. Sharing Information
We share information only as necessary with:
- Service providers such as payment processors, delivery vendors, and IT support firms.
- Educational institutions when services are facilitated through a school.
- Third-party partners for analytics or marketing, but only with your consent.
- Relevant authorities when required by law.
6. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. Payment data is encrypted and processed by certified providers.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Children’s Privacy
The app is intended for use by parents and guardians who place orders for children. We do not knowingly collect personal data directly from children under 13 years of age. If such data is discovered, it will be deleted promptly. Parental consent is required for child-associated accounts.
9. Your Rights
Under GDPR and other applicable regulations, you may:
- Request access to your personal data.
- Correct or delete your personal data.
- Object to or restrict certain processing activities.
- Request data portability.
- Opt out of marketing communications.
- Lodge a complaint with a data protection authority.
10. Cookies and Third-Party Links
We use cookies and similar technologies to enhance performance and collect analytics. You can disable cookies in your browser settings, although this may affect functionality. Our app may contain links to third-party services that operate under their own privacy policies; we recommend reviewing those policies.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated through the app or via email.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at privacy@buymylunch.com.